Trip Advisor

Terms & Conditions

Terms and Conditions are very important information for members who are willing to book trekking, expedition and travel trips with Khumbu Nangpala Trekking and Expedition Company. The Terms and Conditions contain the information to the client regarding the procedures of Booking Confirmation, Cancellation and Other Charges levied as per policy. You are suggested to read and understand it carefully before declaration of booking any packages.

Booking Terms:

We prefer to have the confirmed booking in advance prior to the arrival of the clients, pre-booking is kept on high priority.

Voucher Issuance:

We prefer to have voucher from the Travel/trekking Agency that has been associated with Khumbu Nangpala Trekking & Experdition.

Payment Condition:

We prefer to have 30% of the total amount after the confirmation of the booking and, the rest amount our clients can make it upon arrival in Kathmandu.

Booking Cancellation Policy:

– Prior to 25 days of arrival, 25% of the contracted price.
– Prior to 14 days of arrival, 50% of the contracted price.
– Prior to 07 days of arrival, 100% of the contracted price.

Complimentary Policy:

– 1 pax (or the tour leader) 100% complimentary on 15 paying pax for Trekking, hotel, Flights -land transportation, package tours,
– 1 pax (or the tour leader) 50% complimentary on 10 paying pax for Trekking, hotel, air-land transportation. Except: National park fees, special permit of trek

Refunds:

There will be no refunds if a passenger leaves a trip for any reason whatsoever, either voluntarily or involuntarily, after it has begun. We will make no refunds for any meals, accommodation or services not used.

Health:

Good health and physical fitness is required on all trips like as tour, travel, holidays, trekking, peak climbing and expedition. We recommend a physical examination for all trekkers on extended treks.

Unforeseen Events:

If the domestic flight is cancelled or delayed due to poor weather condition or technical reason then we can not take responsibility, however, we will be at our best to the any alternation. If the tour is cut short or breaks in between due to natural disaster then the cost is not refundable once paid.

Cancellation of Trip:

A notice of cancellation shall be submitted by client in written by mail with authentic reason(s), then refund procedure will be made as follows:

Cancellation rule for Trekking/hiking/tour Etc.:
-If cancellation made before 30 days of the trip departure date, 15% of the total trip cost will be charged as cancellation and rest will be adjusted in their next trip or refunded after deducting the processing charge.

-If cancellation made before 15 days of the trip departure date, 25% of the total trip cost will be charged as cancellation. Further will be same as above process.

-If Cancellation made before 07 days of the trip departure date 40% of the total trip cost will be charged as cancellation.

-If cancellation made within the week of departure or upon arrival in Kathmandu no refund shall be provided. Due payment should be made or claimed by legal process.

Cancellation rule for Peak Climbing & Expedition:

  • Cancellation before 60 days of the trip, 15% cancellation will be charged.
  • Cancellation Before 30 days of the trip 25% cancellation will be charged.
  • Cancellation Before 15 days of the trip 50% cancellation will be charged.
  • Cancellation Before less than 15 days no refund will be provided.
  • The cost of Climbing Permit/s already purchased is/are not refundable.

Cancellation rule for Air ticket purchase:
-If cancellation made before 30 days of the ticket departure date, 15% of the total face value will be charged as cancellation and rest will be adjusted in their next trip or refunded after deducting the processing charge.
-If cancellation made before 15 days of the ticket departure date, 25% of the total face value will be charged as cancellation. Further will be same as above process.
-If Cancellation made before 07 days of the trip departure date 50% of the total face value cost will be charged as cancellation.
-If cancellation made within the week of departure or upon arrival in Kathmandu no refund shall be provided. Due payment should be made or claimed by legal process.
-No refund will be made of the deposit amount in case of cancellation of trip for any other else reason.
-No refund will be made to clients who drop out from the journey regardless of whatever portions remain unused in the itinerary.

Passport and Visas :

All clients must have a valid passport with at least 6 months validity from return date. As you are unable to obtain visas to Bhutan you need to send your passport details to Ace the Himalaya for visa applications for this country, we require this information at least 25 days prior to departure.

Travel Insurance:

-It is a condition while booking treks and tours with us that travelers/trekkers must be protected by insurance themselves that covers cancellation, accidents, health, emergency evacuation, and loss of items, theft of or damage to baggage and personal effects.

All costs for emergency evacuation must be paid in cash in Nepal unless an insurance company has agreed to pay the costs on your behalf. It is important that any insurance policy issued to cover emergency evacuation for trek/tour does not exclude alpinism or mountaineering.

Risk & Liabilities:

We are committed to providing the best services which will give you a once in a life time journey in this connection, we perform our duties honestly & seriously to make your journey very smooth & pleasant. However, the entire program Bhutan are conducted strictly under the rules and regulation of theirs’ own policies.

Therefore Khumbu Nangpala Trekking & expedition and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstance such as govt. restriction, Land slide, road blockage, flood, snow political unrest, cancellation of flight, delay, sickness or accident, Any extra cost incurring there of shall be borne by the clients on the spots.

Happy Clients


My trekking was an amazing experience, thanks to the professionalism of the crew I was able to enjoy at the... Read More

My trekking was an amazing experience, thanks to the professionalism of the crew I was able to enjoy at the max level the beauty of nepal. I strongly recommend96 to go with them, you will feel like trekking with your friends and family

Carles M

The meeting and handling was excellent.The service of supporting staff was very helpful. My son and mine bags was lost... Read More

The meeting and handling was excellent.The service of supporting staff was very helpful. My son and mine bags was lost but the next day was our flight so Fura and Nima managed some clothes and the next day one of the bag show off so Fura and her mother travel all night just to drop off our bag . The guide was experienced, knowledgeable, open and very helpful. The people were friendly and I had no problem with the transportation. All in all a nice trip to Nepal. Thanks to a great guide and a supportive staff!

Tom

It has been a very exciting tour. A very professional guide Kami Rita Sherpa who summit Mt.Everest 21 times along... Read More

It has been a very exciting tour. A very professional guide Kami Rita Sherpa who summit Mt.Everest 21 times along with other several other mountains and peaks and porter and professional handling by the agency. We had no complaints. Thank you very much!

Josh

The meeting and handling was nice. My trek guide Nima took very good care of me. Among the meals I... Read More

The meeting and handling was nice. My trek guide Nima took very good care of me. Among the meals I liked Dal Bhaat best. I would like to suggest that all tourism agencies should work together to manage the thrash in the mountains.

David

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